Warranty
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Warranty
At Ever Sparkle, we are committed to providing you with the highest quality jewelry and a satisfying shopping experience. We stand behind the craftsmanship and durability of our products, and our warranty reflects this commitment.
Limited Lifetime Warranty:
We offer a Limited Lifetime Warranty on all our jewelry items. This warranty covers manufacturing defects in materials and workmanship, ensuring that your jewelry is free from any such defects under normal wear and use.
What's Covered:
Manufacturing defects in materials (e.g., gemstones, metals) and workmanship.
Prong tightening, re-polishing, and cleaning of your jewelry.
What's Not Covered:
Damage due to wear and tear or accidents.
Loss or theft of your jewelry.
Any alteration, repair, or service performed by a third party.
Warranty Claims:
If you believe your jewelry has a manufacturing defect covered by our warranty, please follow these steps:
1. Contact Us: Reach out to our customer service team to discuss your concerns and obtain instructions for returning your item.
2. Evaluation: We will carefully inspect your jewelry to determine if the issue is covered by our warranty.
3. Repair or Replacement: If the issue is covered, we will repair or replace your jewelry, ensuring it meets our quality standards.
4. Return Shipping: We will cover the cost of shipping your repaired or replaced item back to you.
Additional Notes:
Our warranty is non-transferable and is valid only for the original purchaser.
All warranty claims are subject to evaluation and approval by our team.
We reserve the right to void the warranty if your jewelry has been subject to unauthorized alterations, repairs, or services.
At Ever Sparkle, your satisfaction and confidence in our products are of utmost importance to us. Our Limited Lifetime Warranty is our commitment to delivering exceptional quality and craftsmanship in every piece of jewelry we offer.
If you have any questions about our warranty or need to initiate a warranty claim, please contact our customer service team. We are here to assist you and ensure your Ever Sparkle jewelry continues to shine beautifully.